SUPPORT 

Customer Service Email: sara@simple-seventeen.com

 

ORDER 

How secure is my personal information? 

We adhere to the highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

 

What forms of payment do you accept?

We accept PayPal and the following credit cards: Visa, Mastercard, Discover, American Express.

 

Can I cancel my order?

You can cancel your order within 24 hours of placing it. After that, it will have been processed, and you won’t be able to cancel. You can, however, return your items for store credit.

 

SHIPPING

Do you ship internationally?

 

We will only sell in the USA, Mexico, and Canada.

 

What shipping carriers do you use?

 

We choose USPS, UPS, DHL and other shipping carriers worldwide.

 

How long does it take to process my order?

 

Once payment has been made, 99% of all orders leave our fulfilment centres within 1 day.

 

How long does shipping take?

 

Our average shipping time is 3 to 5 days business days depending on your location. 

DELIVERY 

 How do I track my order?

We will send you the tracking number after your purchase within 1 business day. Please visit this link below to track your order.

Are all my items shipped together?

Our intent is to send all your entire order at one time. An exception would include if your item is on backorder. In this situation, you will be notified.

RETURNS

What is your return policy?

We are flexible with the return policy. Your item(s) can be returned for store credit or a full refund. We want you to be happy with your purchase and our commitment to having happy customers.

What do I do if I receive a defective product?

If there’s some sort of manufacturing defect, let us know within 14 days of receiving your item, and (provided that your case is legit) we’ll send you a replacement

 

How do I return my order?

Send us your request to this email sara@simple-seventeen.com

, Please mention all information:  

Your name Order Number , Item would you like to return & Date you placed the order.